Frequently Asked Questions

Our pharmacy is an internal pharmacy. This means that we are only able to dispense medicines that have been prescribed by one of Medicare Francais’ prescribing doctors on our premises.

We apologise that external prescriptions will not be able to be processed.

The level of cover you have will depend on your insurer and your policy.

Medicare Francais has an agreement with certain providers such as Welcare/Humanis and GMC for third-party billing. For other insurance companies please refer to your provider.

Do not hesitate to contact us on info@medicarefrancais if you have any questions or if we can be of any further assistance.

If you need to change or cancel your appointment, please give us at least 24 hours’ notice. You may be charged for any appointment that you fail to attend without notice.

It is your right to have a chaperone present during any consultation or treatment. Please let our reception team or your practitioner know, and we will provide a trained chaperone. You are always welcome to bring a friend or family member along.

We aim to ensure that your experience at Medicare Francais is helpful and professional. However, if you are unhappy about any aspect of your care, please contact us on 0207 370 4999 or by email on info@medicarefrancais.com as soon as possible so that we can try to rectify the problem.

We aim to deal with all concerns as quickly and efficiently as possible. If you are not satisfied with our response, you may wish to consult our Complaints Policy.

We welcome feedback at Medicare Francais. Your views are important to us and help us to provide you with the best possible healthcare service.

Please feel free to email us on info@medicarefrancais.com, alternatively you can leave feedback on Findoc, Google or our Contact page

A comprehensive list of fees is available on our Price List page.

This website is not intended to be a substitute for professional medical guidance. Always consult a medical professional if you have any concerns about your health.

In order to comply with the General Data Protection Regulation (GDPR) enforced in May 2018, we have reviewed our Privacy Procedure. If you wish to see why we collect your personal data and what we do with it, please read our Privacy Notice.

Please note that we are not responsible for the content of external websites/links. They are used as a reference or recommendation only.

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