Frequently Asked Questions

COVID MEASURES

Last updated 5th June 2020

 

We have put several measures in place in response to the pandemic for the protection of our patients, staff and clinicians. However, in spite of any measures, a risk exists, and we ask that you consider every possible way of reducing this risk to you and your family, for example by wearing a mask and avoiding public transport whenever possible.

You will notice some changes within the centre:

 

Please sanitise your hands upon arrival. Regular handwashing is encouraged for all (alcohol hand sanitizer is available throughout the centre for patients and staff and soap is available in all bathrooms and consultation rooms/dispensers in workstations/communal areas/offices).

Masks are at your disposal upon arrival at reception, and we ask that you consider wearing them in the clinic.

 

We practice social distancing within the centre, and we ask that you keep at least 2m between yourself and any other patient or member of staff whenever possible. The following measures have also been introduced to aid social distancing:

 

  • Appointments are staggered to avoid crowding
  • We ask that you come alone or, in the case of minors, accompanied by one adult only
  • For any family groups, you will be shown to an empty room and asked to wait separately
  • Floor markings have been installed to indicate where patients should stand when queuing for the reception, pharmacy or for payment
  • If the centre is particularly busy, we may need to use secondary waiting areas to ensure social distancing is maintained at all times
  • A one-way system is in operation within the centre to facilitate patient flow

All patients are triaged prior to attending a physical appointment to ensure they are not currently exhibiting signs and symptoms of COVID – if you or a member of your household have fever and/or a cough, you will be offered a video consultation.

All practitioners wear a mask within the centre and appropriate PPE (personal protective equipment) during consultations.

All hygiene protocols have been enhanced within Medicare Francais and communal areas are disinfected throughout the day. Every clinic room is cleaned between each patient.

 

Patients are encouraged to avoid cash payments and the card terminal is disinfected after each use with appropriate agent.

As you will appreciate, we are all doing our best to lower the risks and evolve with the situation, changing government guidelines etc. Please feel free to contact us if you have any queries or suggestions, we are available by email (info@medicarefrancais.com) at any time and will get back to you as soon as possible.

 

 

DATA PROTECTION & COVID-19

 

In order to look after your healthcare needs and in accordance with legal requirements in place due to COVID-19, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are legally permitted to use your information and need to use it to help deal with the pandemic. This enables public health organisations to monitor the disease, assess risk and manage its spread. Please be assured that we will only share information and health data that is absolutely necessary to meet yours and public healthcare needs.

 

We take the security of your personal information extremely seriously at Medicare Francais. Our Privacy Policy is available here.

 

Click here for clarification about confidential information and public health and here for the ICO summary.

WHAT TESTS ARE AVAILABLE?

Two types of tests are currently available, the PCR COVID-19 test and the ANTIBODY tests.

The PCR COVID-19 test detects the presence of the virus (SARS-CoV-2) in the nasopharyngeal secretions of a given individual and therefore allows to diagnose the presence of an acute COVID infection. The Antibody tests checks for evidence of past infection in a sample of blood.

 

WHAT IS THE PCR COVID-19 TEST?

The PCR test (polymerase chain reaction) looks for the presence of the virus and can therefore confirm or deny a current infection in the patient and indicate whether the individual is currently potentially infective. The PCR COVID-19 test is a swab taken from the nose and back of the throat by the health professional during your consultation. Once collected, it is processed by the laboratory and results are available within 24-48 hours. This test is approved by Public Health England who leads the COVID response in the UK.

 

WHAT IS THE ANTIBODY TEST?

An antibody or “serological” test can detect if a person has mounted an immune response as a result of a past Covid-19 infection by detecting the presence of IgM/IgG antibodies to SARS-CoV-2 in a blood sample. This test is done by a medical professional and is most reliable from 21 days following the first symptoms.

There are two types of antibody tests; the rapid test, results of which are available within 10 mins during the consultation, and the automated test which, once a blood sample is taken during your appointment, is then sent to the lab for processing. The results of the automated tests are available within 24 hrs.

There are many different brands of antibody tests which have different efficacies depending on their sensitivity (true positive rate) and specificity (true negative rate). It is important to look at those values before being tested.

A positive test has value because the individual then knows that they have had the Covid-19 infection in the past and that they have developed an immune response. However, it is currently unclear whether having antibodies to Covid-19 protects you against a second infection.

A negative antibody test result should be treated with caution as it may indicate either that the antibody titre levels are not high enough to be detected, or that the patient has not been infected by the virus ; a negative antibody result cannot rule out a current infection.

 

WHICH TESTS ARE AVAILABLE AT MEDICARE FRANCAIS?

If you currently present any symptoms of Covid-19 or if it is the most likely diagnosis, a domiciliary PCR test will be prescribed to you during a video-consultation (a nurse will come to your home to take the swab). This test may be performed during a routine visit to the centre if, for instance, you require it for professional reasons.

At Medicare Francais, we use a rapid antibody test (Rapid 2019-nCoV IgG/IgM) which is CE marked and made in the UK. Its sensitivity (or true positive rate) is greater than 99.9% for IgG and its specificity (true negative rate) is 98% for IgG with PCR result.

In certain cases, after discussion with your doctor, you may be offered an ‘Abbott’ antibody test to complement the rapid test results. A blood sample will be collected during the appointment and the test will be sent to the lab for processing. This test is a CE marked, automated, interfaced laboratory test. Its sensitivity is 97.5% for IgG and its specificity is 100% for IgG.

 

WHICH TEST(S) SHOULD I OPT FOR?

Which test you decide to use will depend on what information you require; please follow the decision tree below to see which is most appropriate given your individual circumstances.

Please note that if you, or a member of your household, have any symptoms of COVID (cough, fever, sore throat etc) it is essential that you remain in isolation.

Pricing

If you have any further questions or if you would like more information on our testing services or prices, please email us on linda@medicarefrancais.com

You can also book an appointment online.

Our pharmacy is an internal pharmacy. This means that we are only able to dispense medicines that have been prescribed by one of Medicare Francais’ prescribing doctors on our premises.

We apologise that external prescriptions will not be able to be processed.

The level of cover you have will depend on your insurer and your policy.

Medicare Francais has an agreement with certain providers such as Welcare/Humanis, GMC and Allianz for third-party billing. For other insurance companies please refer to your provider.

Do not hesitate to contact us on info@medicarefrancais if you have any questions or if we can be of any further assistance.

If you need to change or cancel your appointment, please give us at least 24 hours’ notice. You may be charged for any appointment that you fail to attend without notice.

It is your right to have a chaperone present during any consultation or treatment. Please let our reception team or your practitioner know, and we will provide a trained chaperone. You are always welcome to bring a friend or family member along.

We aim to ensure that your experience at Medicare Francais is helpful and professional. However, if you are unhappy about any aspect of your care, please contact us on 0207 370 4999 or by email on info@medicarefrancais.com as soon as possible so that we can try to rectify the problem.

We aim to deal with all concerns as quickly and efficiently as possible. If you are not satisfied with our response, you may wish to consult our Complaints Policy.

We welcome feedback at Medicare Francais. Your views are important to us and help us to provide you with the best possible healthcare service.

Please feel free to email us on info@medicarefrancais.com, alternatively you can leave feedback on Findoc, Google or our Contact page

A comprehensive list of fees is available on our Price List page.

This website is not intended to be a substitute for professional medical guidance. Always consult a medical professional if you have any concerns about your health.

In order to comply with the General Data Protection Regulation (GDPR) enforced in May 2018, we have reviewed our Privacy Procedure. If you wish to see why we collect your personal data and what we do with it, please read our Privacy Notice.

DATA PROTECTION & COVID-19

In order to look after your healthcare needs and in accordance with legal requirements in place due to COVID-19, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are legally permitted to use your information and need to use it to help deal with the pandemic. This enables public health organisations to monitor the disease, assess risk and manage its spread. Please be assured that we will only share information and health data that is absolutely necessary to meet yours and public healthcare needs.

We take the security of your personal information extremely seriously at Medicare Francais. Our Privacy Policy is available here.

Click here for clarification about confidential information and public health and here for the ICO summary.

Please note that we are not responsible for the content of external websites/links. They are used as a reference or recommendation only.

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