Last updated 5th June 2020
We have put several measures in place in response to the pandemic for the protection of our patients, staff and clinicians. However, in spite of any measures, a risk exists, and we ask that you consider every possible way of reducing this risk to you and your family, for example by wearing a mask and avoiding public transport whenever possible.
You will notice some changes within the centre:
Please sanitise your hands upon arrival. Regular handwashing is encouraged for all (alcohol hand sanitizer is available throughout the centre for patients and staff and soap is available in all bathrooms and consultation rooms/dispensers in workstations/communal areas/offices).
Masks are at your disposal upon arrival at reception, and we ask that you consider wearing them in the clinic.
We practice social distancing within the centre, and we ask that you keep at least 2m between yourself and any other patient or member of staff whenever possible. The following measures have also been introduced to aid social distancing:
- Appointments are staggered to avoid crowding
- We ask that you come alone or, in the case of minors, accompanied by one adult only
- For any family groups, you will be shown to an empty room and asked to wait separately
- Floor markings have been installed to indicate where patients should stand when queuing for the reception, pharmacy or for payment
- If the centre is particularly busy, we may need to use secondary waiting areas to ensure social distancing is maintained at all times
- A one-way system is in operation within the centre to facilitate patient flow
All patients are triaged prior to attending a physical appointment to ensure they are not currently exhibiting signs and symptoms of COVID – if you or a member of your household have fever and/or a cough, you will be offered a video consultation.
All practitioners wear a mask within the centre and appropriate PPE (personal protective equipment) during consultations.
All hygiene protocols have been enhanced within Medicare Francais and communal areas are disinfected throughout the day. Every clinic room is cleaned between each patient.
Patients are encouraged to avoid cash payments and the card terminal is disinfected after each use with appropriate agent.
As you will appreciate, we are all doing our best to lower the risks and evolve with the situation, changing government guidelines etc. Please feel free to contact us if you have any queries or suggestions, we are available by email (firstname.lastname@example.org) at any time and will get back to you as soon as possible.
DATA PROTECTION & COVID-19
In order to look after your healthcare needs and in accordance with legal requirements in place due to COVID-19, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are legally permitted to use your information and need to use it to help deal with the pandemic. This enables public health organisations to monitor the disease, assess risk and manage its spread. Please be assured that we will only share information and health data that is absolutely necessary to meet yours and public healthcare needs.